We had a fabulous time in Zhangjiejia, the sights are breathtakingly beautiful, definitely a bucket list destination. Our trip started out with some bumps, but our local tour guide Mia, was so helpful in accommodating our travel mishaps. She was polite, efficient and very professional. Half of our family group of four had their flight cancelled mid-travel, they landed in Shanghai, but the Shanghai to Zhangjiajie segment was abruptly cancelled. The airline could only offer a wait-list flight to Zhangjiajie, two days later. Mia met us at the airport, and immediately started to find an alternative flight the next day for the stranded in Shanghai guests. She arranged a flight and car transport for them. She also agreed to start our tour a day later so the others could catch up. Later when we had difficulty getting certificates of cancellation from the airline to prove to the hotel they had a legitimate reason for reimbursement, Mia happily spent a significant time on the phone negotiating successfully for us.
As for the tour, the three-days visiting the beauty of Zhangjiajie was amazing. The tour was well thought out, and we saw most of what Zhangjiajie has to offer, from the unique mountain landscapes, to the pristine lake and grand canyons. Mia was knowledgeable and pleasant, showing us the wonders of Zhangjiajie and introducing us to the delicious, fiery Hunan cuisine. Some the morning site visits were long, extending past the normal lunch hour, Mia was so kind to prepare and carry a heavy bag of snacks, fruit and bottles of water for us. This was beyond her calling and our expectation. We were very appreciative though.
I highly recommend this tour agency. They went out of their way to provide service beyond their scope of responsibilities. We ended up staying an extra day beyond our tour, and they were so kind to arrange a complimentary car ride 1 1/2 hours to the airport.
Superb trip, highly recommend the trip and definitely recommend the supplier!!! As this was a private tour we were able to tailor this to meet our needs. Our guide was very good and made suggestions to make changes to the tour which suited us. It rained heavily on our final day of the tour. We had an extra 2 days in Zhangjiajie so our guide took us to the art gallery and showed us around the area we were staying before ending the day. She arranged for us to do the final day in the mountains on our final day in Zhangjiajie. On booking the tour, the tour manager arrange transfer to the airport although we had 2 extra days after the tour. He also arrange free insurance for the tour. The only negative thing I would have to say is that the glass bridge was not yet open to the public, The bridge was scheduled to be open in May, a walk across the glass bridge was part of the tour, but obviously this was not possible. It would have been appreciated to have been informed of this fact, it would not have changed the trip just changed our expectations. We were only made aware that we would not be walking across the bridge when I made a comment about this at the start of the trip.