Fabulous. Waiting for us at the airport with a sign that read our name. Helped with luggage to the the van taking us to the water transfer. Beautiful, comfortable boat-DEFINIATELY the way to arrive. I highly recommend. We were a huge part of 13-kids all ages and adults, and it was seamless.
Our party of four travelers were extremely pleased with the service starting from the person who greeted us in the terminal and loaded us and our luggage in the van wich was large and immaculate drove us to the dock, transfered us and our luggage to the water taxi. The taxi was beautiful. What a wonderful work of craftsmanship! Then our driver took us from the terminal through the Grand Canal of Venice. It was breathtaking to see and hear of the fantastic view of Venice. After our tour, he then took us to our hotel and unloaded our luggage. This is by far the best way to arrive in Venice! There were no lines, no getting lost, Truly a worry free experience.
I didn't get any tour, only transfer from the airport to the hotel. Furthermore, the first part with the minivan is quite pointless because the boat terminal is only a few minutes away. So basically you'll pay a lot of money for a boat trip from the airport to your hotel and there's a lot of cheaper options if that's what you want.
This was better than the arrival my family had in Prague with Viator.
The person that met us was on time. Spoke little if no English.
The boat ride was great, and the boat was beautiful. We were suppose to get a mini arrival tour, but that didn't happen.
All in all a good experience because we did not have to hassle with bags and with 6 people that is a challenge.