I really enjoyed this tour. The length was just right and the buffet at the Sheraton was EXCELLENT. The wine tour was good, the bartender inside the store was a little rude which caused me to change my mind buying some of i thece wine but the tasting was delicious. I enjoyed having time to walk through the little city after Niagara Falls and visit the shops and boutiques. There's a couple of things I would change. The description said a complimentary hotel pickup but didn't come to our hotel by the airport. We had to catch a Lyft to a downtown hotel Fairmount York to be picked up which we found only after purchasing the voucher. Viator needs to be clear if you're not downtown then you will not be picked up. We asked if they could drop us off near our hotel, the host said it was too far which I disagree but we made it back safely and that was the good part. Thank goodness the customer service was very friendly when we booked and explained that we had to find another hotel to be dropped off. Another thing is the time from getting off the boat and walking back to the bus in front of the Sheraton at Niagara wasn't a lot of time. We had to almost run back to get back by 4 PM and with all the hundreds of tourist walking, hot weather, should have given at least another 15 minutes to get back because it took some time to walk back. Other than then, I greatly enjoyed the trip and would highly recommend it again. Be prepared to walk and wear comfortable shoes.
A superb day, well organised by the company.
Be careful though, this is not the companys fault but lunch was at The Sheraton hotel and the waiter tried to over charge us for our drinks which we bought with our lunch. When I questioned our bill he got very defensive so much so I had to ask for the manager, who was no better!
The whole Niagra trip, from pick up to drop off, was most enjoyable. Credit for this has to be given to our excellent team of our guide Judy and our driver Laird.
We were never rushed and had an interesting commentary throughout the journey.
Like all large scale tours there are quite a few pick ups, but this did not seem too long and we were soon on our way.
We visited a winery, Niagra on the Lake and then Niagra Falls, where a very good lunch was provided on the 13th floor of the Sheraton Hotel.
Before we boarded the Hornblower boat which would take us right into the falls, Judy gave us three key pieces of information which were very useful. Don't put your poncho on until you are about to board the boat, else you'll just cook in the sun. Tie a knot in the bottom on both sides of the poncho unless you want it blowing off in the wind. Don't rush to go upstairs, but head to the front of the boat.
We then toured the Niagra Falls area and were given ample time to explore before heading home.
Could you please publish an international telephone contact number for those people that do not arrive in Canada until the day before, so pick up time and location can be confirmed.
The service was not provided as agreed. Upon purchasing the service they indicated that they picked us up at the hotel and returned it to us. At the time of buying the tickets I indicated in three occasions the name of the hotel and the address and they said that the bus picked us in the same one.When we called to confirm the day of the trip and the pick up they indicated they were not picking up at the hotel. We tried several ways to explain that we had bought the ticket with them because they assured us to pick us up at the hotel. They were not willing to offer alternatives. We even told him to check the recording on the day of purchase. They indicate a bus stop to pick up. It was better and safer for us to pick up at the hotel. In the afternoon, they did not even leave us at the same stop.
The Niagara Falls Day Tour was exceptional. The tour guide was very professional and friendly and as a local resident had excellent knowledge that was interesting and informative and his true enjoyment for his job came across throughout the trip. The whole tour was well planned, perfectly on schedule and great value for money. The winery was a a great start to the day, just enough time to explore Niagara Town before lunch at the hotel where there was a selection of dishes to suit all tastes. The boat trip was everything expected and the perfect way to experience the falls, the noise, the spray and the wonders of the rainbows.
I was disappointed with the Hop on Hop Toronto City Tour as I did not manage to redeem my ticket to use the service. I was unaware that I would need a printed copy of the booking form and they would not accept sight of it on my phone although this had been acceptable on the Niagara Tour and unfortunately I was unable to forward the email to the tour office as requested. The staff on the bus were both unhelpful and rude making me feel very highly uncomfortable as a lone traveller and I was not prepared to pay again so explored Toronto on foot.