We had a great time with Queen Josephine, our guide. She is very knowledgeable about the area, and she is full of enthusiasm. The tour picks you up at the hotel and delivers you back to the hotel, which is great. They handle all the tickets and logistics for the train and the tour bus. It is a full packed day, and we liked the fact the everything was taken care of, including lunch! We just had to bring our cameras and good walking shoes since there is some light hiking, but you don't have to do the hiking if you don't want to. We thoroughly enjoyed ourselves.
The tour itself was spectacular, marred only by the crowds during one of the busiest extended holidays of the year. Transportation was first rate, although I was a bit surprised that they didn't have water available on the bus. Food at the very elegant hotel was one of the worst meals we had in Taiwan. Taste was bland and many dishes were mostly filler ie 90 percent scrambled egg 10 percent seafood ribs were mostly bone. Very disappointing. Tour guide for the Gorge was a bit pushy, although she probably meant well. Her English was rather hard to understand and the limited information she provided was minimal and not of any particular value. The driver who dropped us off and picked us up was very well prepared to handle the group, the guide was not. Not what I expected for the price
A very nice trip. The schedule is very tight, but you should see most of the highlights from Taroko. The short jade factory tour is completely unnecessary and those 40mins could have been better reserved for the actual sights on the tour. This would be a five star tour if it wasn't so rushed.