We had asked for a stop to pick up keys and never got a negative reply to our request, so we expected our request to be accommodated. In actuality we were picked up by an unfriendly driver and they wouldn't stop to allow us to pick up keys for the apartment we rented. It was a basic van and very full. We would not use this service again.
Got off the cruise ship and the van was waiting for us. Last picked up so direct to airport. Same driver as picked us up at airport and took us to hotel. Used this service 3 times and all were fine and on time. Didn't always go directly to designation as had other pick-ups. The price was great and booked and paid for in the states for our visit to Australia. Was wonderful that we didn't have to worry about looking for transportation or what we'd be charged.
Pick-up was on time and, apart from the driver having to negotiate numerous one-way streets to make another pickup in the city centre in heavy mid morning traffic, we reached the airport with time to spare. Driver courteous and helped with luggage.
The driver arrived much earlier than we were told the hotel had to call the six of us to inform that the driver was waiting for us.
As per the driver he was early since he had to pick a few more people. We understood that other individuals were going to be picked up therefore, we should have been given an earlier time to depart.
Awful service. Driver went to the back of the hotel. Left me to carry my suitcase down a load of stairs. I fell causing an ankle fracture. The driver never came to my help despite my obvious distress. Only interested in getting to his next pickup. Lucky someone was in the alley to assist me.
Our transfer from the ship to the airport was great. We had planned a 10:30 pickup as we though it would take us a lot longer to pick up our luggage and get through customs . We were done by 9:00, so we called to see if they could pick us up earlier. No problem. The gave me the van color and licence number and expected time of arrival. They were very accommodating and a pleasure to work with. I highly recommend them and would use them again.