The viator service worked perfectly. However, the hotel people were we were staying were not the most helpful. They gave you no information about the hotel. We had to find by ourselves what was available, and how to use it.
But, at the end, we had a nice time.
The elephants at this resort are terribly abused. They are chained, beaten and used as work slaves. Do not go here, it isn't ethical travelling and I feel horrible about the fact that I didn't make an informed travel choice but hopefully I can help others not to make the same mistake.
We went for a Sea View Chalet at Mayang Sari. It was one of the highlights of the holiday. Bintan truly is paradise. Crystal clear water, soft sand. We went paddle boarding twice at the beach club, tried a massage although this was at the resort centre and not the spa so worth checking beforehand. We also went elephant riding which is a tick in the box for me. None of the elephants were chained up and they were only available for riding at specified times in the morning and evening. I would thoroughly recommend this trip to a friend.
I liked the resort and the beach was nice. The ferry tickets I was given left in the afternoon day 1 and noon on the 3rd day. So I felt I only had one and two patricianly days there. The ferry was nice but long lines as everyone arrives together.
This was amazing, the resort was so good. All of the people working there would do anything to make the stay worth it, they remembered your name and in the RICE restaurant they remembered what food you liked and how you liked it cooked. it felt personal rather than you where a number.
The food was brilliant, the trips where really well priced (I done the elephant trip, jet skiing and the massages by the beach). Absolutely brilliant, I will be going back for a full holiday next year.