One of the ideas of booking this is the boat journey. It's not helpful when the boat entirely breaks down and you need a tow..
I would absolutely find another provider who can at least get you to the location safely.
The other downsides really relates to the location. This is not a cruise through a traditional romantic floating village, but a run through a garbage dump Trash everywhere like location that quite honestly was dreadful. Yes, this is our own opinion and people do live here but there is little romance when you smell sewage constantly and pass floating brothels.
The food was just ok - Imagine bad/bland chinese food covered in flies and you get the idea.
Spend another day in the temples instead.
As a photography enthusiast, I booked this tour with a fantastic sunset shoot by the Tonle Sap in mind. However, the weather did not cooperate, and the skies turned darker as evening drew nearer. It would be good to keep in mind to take this trip, if you're one for sunsets, with minimal chance of rain in the weather forecast.
Nonetheless, the tour was well-organized. I was picked-up at my guesthouse on time, the guide speaks good English, the boat ride was quite smooth but it was a bit rough on the way back since it started raining, the floating restaurant where we had dinner was strategically located for awesome sunset shots, and the food served was great.
Overall, it was a good experience.