Our tour guide was Ly. He was excellent. He recommended a different walking route to avoid the large tour bus crowds. He would also suggest where the best photos can be taken. Even when we had to queue 45 mins? to visit the top of Angkor Wat, he stood by and presented on other interesting facts regarding the park. Speaks excellent English. The tour was about 7 hrs long, and we were exhausted after all the climbing, hence the duration was just right. Water and wet towels were offered throughout. The included lunch was decent and not any worse than can be expected from such included meals.
I reduced the review by a star as our original trip the day before had to be postponed at the last minute due to scheduling issues. I had to call the agency Bravo Indochina to find this out only when the tour guide did not turn up at the appointed time, instead of the agency either calling the hotel or myself to inform us. This was my main issue. The tour agency is located in Vietnam, so calling the agency incurred overseas call charges. The tour agency provided a plausible explanation and offered to start the original trip at a later time 1 1/2 hrs later which I declined not wanting to wait, and instead asked for a postponement to the following day, which the company duly arranged for.
The voucher on Viator will also not list the hotel that you would have already stated when first signing up for the trip. That left me worried as to whether the tour agency had knowledge of my hotel or not. Viator could improve the layout of the voucher to included these details. Viator should also included a local number for all tour agencies, or at least demand that their operators do so.
Do note that the trip does not include entrance fees to the park which is at US37 per person.
The full day tour was executed as promised .The vehicle provided was excellent,the driver also was good and the included lunch too was a decent fare.But,our tour guide Savoun was a total failure.He seemed to be least interested in educating us on the sites visited,except for giving us just a couple of broad outlines.Always being occupied on his mobile,we had to literally pull him up for refusing to explain any details about the places like the other tour guides were enthusiastically doing.He seemed to be only interested in luring us into the trap of visiting a gem and silk factory,which was not at all a part of the day's program.Having failed to woo us despite his repeated efforts,he lost interest in us totally and just accompanied us listlessly.
Consequently,he tried to alter the program by finishing off the post lunch visit to Angkor Wat by hurriedly showing us around without any proper explanations and trying to get rid of us after lunch,though the program included a sunset viewing at Pre Rup temple.When we reminded him of it,he feigned total ignorance and pretended not to pay heed to it.It was only when we showed him the program did he relent to take us there.But,we didn't wait to view the sunset there,because we were totally exhausted due to the extreme heat.
We have returned only with pics of the sites.The failure of the guide to give us a detailed explanation proved to be the dampener on our excitement ,especially after having thought that the Viator guide would be a capable one.And we specially chose Viator with the belief that their guides would be knowledgeable and enthusiastic.We were sadly mistaken.
We had a great time, very informative guide Mr Ouen and great driver. Excellent lunch and ice cold water throughout the hot day. We had to be persistent to view the sunset, as the guides predictions were not good due to the weather and length of queue , but actually it turned out to be stunning and the queue line was very short. Overall a great day

Mr Lucky was a wonderful, friendly and knowledgeable tour guide. He took us at our own pace and we had plenty of free time and flexibility. The food was delicious and we got to see and hear about the temples in a really relaxed way. Unfortunately we didn't get to see the sunset because of the weather.
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