What a horrible experience. I had ordered these tickets in February for access in September for a total of 4 of us. Spent more than 200. The paper work that came with the paid for document said to meet at a certain place. The contact never showed. Sometimes the contact will be there, sometimes not. Well they weren't there. After arriving home on the 20th of Sept I see that the company finally sent the access tickets on the 3rd of Sept to my email address. Well, I had left the US on Sept 1, and I didn't have my phone with me in Spain, and I was so frustrated that I had not found a contact an hour after we were suppose to meet that I could not remember my email password out of the 50 plus passwords I have. A terrible way to spend a vacation. Don't use this company, Not Just a Tourist. They are not reliable.