Can I first make it clear the cost of this tour does not include your entrance fee or additional €1 for head set so add €13.50 per person to the cost. Take my advice turn up early and wait in queue, hire €6 head set from palace and save yourself a lot of money. Tour too long and too much detail for most people
The guide was good, the venue was good, but... others in the group that had booked with other tour companies had the entry fees included in the tour price. Same guide, same tour, for 12 euro less. Be very careful as to what is "included" and "not included". This was more expensive than it should have been. Also, there what no indication of where to meet for the tour! Look for the orange and purple coats/umbrellas at the monument in the square... for all tours except those through the Alcazar itself.
I cant remember our guides name but we took the 9a English tour on 13-Sep. The whole team was amazing. Half of our goup was stuck in traffic and the whole team fanned our to provide reference points for them and usher them in as quickly as possible. The guide was very well spoken and knowledgeable about the whole area. She took her time to explain each area and answered all questions thoroughly. Remember to bring cash to cover your ticket because they buy them in bulk for you and you pay them back when you check in. This allows you to just walk in.
We showed up for the tour, couldn't find the meeting spot or any guide. Directions on email were unclear. We managed to find a rep for Pancho tours in a gift shop who made several calls and attempts to get us on the tour, but wasn't able to decipher the meeting point either! Was told there was nothing to be done since the tour was not booked directly through Pancho. Ended up having to wait in non-pre-ticketed cue and pay for tickets and audio guide all over again. Not likely to rebook with Viator.