Our tour guide was great, her English was fluent. Also very helpful and very punctual.
Ours became a private tour so that was superb given the price.
The secret garden for Changdeokgung Palace is not included although it ended up a good thing as I heard it takes an hour to complete and under the heat in summer was a little much.
They drove us around and gave us a view of the Blue house.
Bukchon Hanok Village wasn't included despite the description which was upsetting.
Last plus point was how well our guide knows of namdaemun market, so you may ask for the places to buy what you want easily.
overall it was pretty good, for a short afternoon half day tour to get a feel of Seoul.
This was a fantastic introduction to Seoul. Our guide Sara was so patient and informative and her English was great. We went to Jongmyo shrine instead of Changdeokgung because it was Monday and the palace was closed. But the shrine was so interesting and a beautiful oasis in the middle of a busy city. Much to our surprise this was private tour. I guess because there were no other reservations. I highly recommend using I love Korea tour company.