I had booked my pick-up from my hotel Lotte Hotel Seoul once i received the confirmation, the pick-up point was somewhere else Lotte World Hotel... a considerable distance from the requested pickup point. Due to a change in circumstance I ended being booked at the pick-up point hotel, a 300 meter walk to the theme park. The price paid for this tour and the walking transfer was double the price of walking to the park myself and buying tickets. I was fortunate my hotel was changed as i would have then also needed to pay for cab from my original hotel.... The guide who walked us to the hotel was very friendly and gave my sons a gift but she did not come into the park and hence the guide part lasted 5 mins.... The park is okay, but very busy, hard to navigate and fast pass process not clear. The park is suited to the locals.. not tourists. For those who have done Disney or even Dreamworld in Australia you will be very disappointed. Day was also not helped by bad weather which closed most of the outdoor rides. Had i bought tickets directly would have saved heaps and not feel so ripped off.
Pick up was on time.And guide was patient to wait for my 2 teenage kids.As we didnt see her immediately.And walk us off at Myeondong. My daughter discovered she left her camera in the bus.The guide took time to call bus driver back and got the camera.Friendly and warm Korean courtesy!