I was hesitant about booking via Viator because I never heard of it before but it was keep popping up when I did google in Seoul. I booked Jeju Island trip in 4 days in advance and I held my breath. We followed their itinerary though I wish they gave us a local phone number as our driver was about an hour late. Nevertheless, she was extremely apologetic. The Best Western Hotel was better than I expected – clean, friendly staff, etc. With a dumb luck, we found a local restaurant specializing galbi tang (best I ever had) within a walking distance from the hotel. Apparently, it was featured on TV. Excellent and cheap place to go.
Second day, we had an awesome breakfast buffet of Korean, American, Japanese, Chinese, and Vietnamese dishes. Presentation was good and everything was clean. We were greeted by our tour guide and big tour bus with air conditioner and comfy seats as there were about 20+ people. Our guide was excellent in planning and logistically switched places for tours due to rain but we got to see everything on the itinerary. The lunch was an experience – a huge buffet place with so many people. I guess if you are in Korea, you will need that experience of pushing, bustling and hustling. As for dinner, we were recommended to go to this local and small restaurant behind the hotel. Had an amazing experience. The cook/owner actually took the time to explain the BBQ of Black Pig and gave us traditional Jeju Island seaweed soup and more!!!!
Third day, we were met by our same tour guide. Since there were 3 of us, she brought her mini van and gave us almost private tour. Beautiful weather!!!! Awesome foot massage stop was included. The lunch with freshly grilled mackerel was delicious. We got to see the Woman Divers performed and took pictures with them too. She then dropped us at the airport.
Overall, I must say it was a great experience. They provided an excellent service. The tour guide was extremely nice. It certainly was a beautiful place to visit.
When I returned to Seoul, I booked 2 additional trips using Viator – a day trip to Gyeongju and a day trip to Soraksan/Nami Island. All were excellent!!!!