The booking through Viator went smoothly and perfect, first time using their service. The driver was right on time to pick us up at the hotel. The private car was really nice, a higher end model. The driver didn't speak English, but was super kind. We arrived in 40 minutes to Wild Mustangs. We were treated very kindly by the staff and after putting on some insulated pants were up on the horse in no time. We spent about 15 - 20 minutes learning how to ride the horse and then went on our ride. My girlfriend had never been on a horse before, but I had. It was a good experience riding in the snow in Sapporo. The scenery was beautiful. I had imagined riding through fields of snow, but we pretty much stayed on the road, so I was a little disappointed in that, but overall a great experience.