This was our first trip to Rome, I chose Viator on the recommendation from another couple that really like them. The process from booking online and follow-up after the fact and up until the day of the event was really good. The tour guide was really enjoyable, the hotel pick-up was really nice as well. If you are the type that likes to breeze through the treasures around you then this is the tour to get because you do skip a huge line, but for what you pay and if you wanted more time to analyze what you are really seeing then I would suggest you pay the price at the location and stand in line or simple pay a few more dollars and skip the line-saving you about half of what I paid. Either way I personally would have liked a little more time, as I simple felt like I was being herded the entire time, which I do not like!
The problem with this tour is the Vatican/St. Peters Basilica attraction itself. The crowds were so heavy and our guide was so pressured to keep everyone moving together that there was no time to stop and appreciate anything, and instead we were constantly herded among throngs of other groups from start to finish.
This all culminated when we entered the Sistine Chapel. Essentially there were 500 people in a room meant to comfortably accommodate 50.
Aside from that our guide Vanessa was knowledgeable and effectively managed the group of about 20. Green Line Tours was also very helpful when I failed to read the pickup instructions and instead arranged to be met at the entrance of the museum.
But the bottom line is this experience is not how I would ever choose to appreciate art and history, and do not recommend this tour.
I did this tour on a Saturday afternoon and it was a regret. This is the busiest time one can attempt this tour. Our guide was constantly having to fight for a space for us so that she could provide her explanations. This was the 2nd time I did a guided tour and was disappointed that the Raphael rooms are not included in this tour. So if that is something you want to see make sure you book a tour that includes that. Also, don't do a Saturday afternoon in peak season. You can barely walk and you are rushed to see things and that is if you can see things. Either than that I think this tour is good but would be more enjoyable during a less crowded time.
Tour was very nice. Skip the line is the only way to go. We walked past almost a 1/2 mile long line and entered the Vatican Museum in under 10 minutes only had to wait for security. The Vatican was crowded due to the holiday May 1st weekend, not the tour's fault, but try to go during the week when it is less crowded if you can. We spent about 3 hours in the Vatican Museums. My disappointments were that we DID NOT visit the Raphael Rooms maybe due to crowds and we only got to spend 10-15 minutes in the Sistine Chapel. This particular tour Greenline arrived and left the Vatican via bus from central Rome. This is good if you don't want to travel to the Vatican yourself, but I feel that it cut the tour short. After leaving the Sistine Chapel which felt rushed, we had 10 minutes to walk through St. Peter's Basilica before the group had to get back on the bus and go back to the Greenline office. I would have rather had the tour end in the Vatican and be left with more time to walk through St, Peter's Basilica and St. Peter's Square on our own.
It wasn't until we got to the Louvre that I read the small print. We needed to go to an office a few blocks away to get the audio tour. The staff was not very helpful in answering questions. We also needed to give a 60 deposit for the audio equipment - which after the tour we had to walk back to the office again to return. They have audio sets at the Louvre - I would definitely go that route next time. My sons audio set did not work once we got to the Louvre. I definitely would not do this tour again.