Las instalaciones fueron faciles de encontrar había Wi-Fi y estaban muy limpias. El personal fue muy amable y me atendieron en castellano, lo que me tranquilizo mucho ya que contestaron a todas mis preguntas, que no fueron pocas! Muy recomendable!
I was anticipating this prebooked tour with excitement. Had been to The Vatican Museums in 2002 with my husband and child before the restoration of the Sistene Chapel paintings and was completely looking forward to seeing that and to seeing the Pieta afterwards. On a cruise, I’d anticipated my window of time in Rome to be a couple hours longer than it really was. it started at close to 10, but the wait in line outside was incredibly long, over an hour, even for prebooked tours. Once inside, we pretty much only could shuffle along long hallways. Our guide, an older woman with a yellow scarf on her stick, left our group at least 5 times for one things or another, sometimes for up to 10 minutes, leaving us with her stick just standing there. She rushed us through and at times almost lost us when she was able to push through the crowd. She’d encourage us to go forward and see something, but then chastise us for going ahead of her. The biggest disappointment of all was when we finally got to St. Peter’s Basillica, they were readying for New Years Eve events and had entirely curtained off Michaelangelos Pieta. Can’t tell you how sad that was, especially at the end of what was already a too-long tour. The crowds due to the New Years Eve date made this tour p, this day, much longer than anticipated and affected the rest of our limited day in Rome. I’d also prebooked the Big Bus hop on/off and was entirely unable to use it at all, a real disappointment. I hope they will refund me, but I’m sure it won’t be in full.I’ve used Viator before with great success in other locations in Europe (Venice, Israel), but this one just didn’t stand up to my expectations. Wish the guide hadn’t dumped us so many times.