Do not book fast track through this company! Our family of four had the worst experience ever yesterday. They messed up our airline check in and caused it to be twice as long as it should have. In addition they had checked us in incorrectly which led to issues with US Customs. We were supposed to meet them back at security but they were not there. When someone did finally show up they got in an argument with a security official who threatened to call the local police on them. They disappeared again and we were left to go through security on our own without any fast track. Our flight was boarding by the time we got through despite still arriving at airport two hours early. Everything was so shady and by the way they were treated it did not seem like an above board, legitimate operation. I cannot believe Trip Advisor would partner with such a shady operator. We were left feeling slimy and criminal after dealing with them and it put a damper on an otherwise fabulous trip.
While the wait for customs and immigration was not terribly long 30 to 45 minutes, the fast-track service was well worth the price. This was our first time traveling internationally, and it was great to have someone walk us through the process and stay with us throughout. We were through customs and immigration and at the curb in 15 minutes. The representative was extremely knowledgable and professional. I would use them again.
100% worth every penny! We were on the 5th plane to arrive within an hour of each other and there were 300+ Passengers waiting to get through customs ahead of us. We skipped the line with an incredibly professional host and made it through in less than 5 mins. I can’t recommend it highly enough!
We enjoyed the VIP experience and loved that out guide was waiting with a sign as soon as we walked in the building. Since we were in first class, we were one of the first few in line for passport inspection and would have made it though this portion pretty quickly without this service. We still had to wait quite a while for our luggage, there was nothing VIP about this, it took forever. Afterward we were able to bypass the final customs line very quickly and the line had gotten kinda long while waiting for our luggage, so this is where the VIP service paid off. We breezed right through with no waiting. Our guide escorted us to our private car and we were off. Again, we enjoyed this overall and I would pay for it again if we go back.