Absolutely loved this excursion! The tour van that we were picked up in was clean, comfortable and had excellent air conditioning. Our tour guide Christian was great, fluent in English and very knowledgeable in all aspects of the tour. We were picked up on time from our hotel at 7:40am and dropped off at around 3:30pm with travel times of around 1H30M from the hotel zone in Cancun to Sac Actun. Something to note is that there are actually five different ziplines that we got to go on which was a nice bonus we thought there was only three originally. A hint for those who are thinking of recording their experience with an action camera, remember to bring a chest mount for your device as selfie sticks are not permitted both hands need to be free for ziplining and rappelling and head mounts arent feasible with a helmet on for ziplining. Overall, we really enjoyed the tour with our favorite parts being the ziplining and cave pool snorkeling.
We had such a great time with All Native Tours through Viator. Our guide for the day, Anastaciya, was so wonderful and was able to communicate with us in English as well as Spanish for the other couple who was with us. The experience in the jungle was fascinating and beautiful, highly worth visiting. The Mayan lunch afterward was amazing too. The food was so delicious.
Be prepared though if you go during rainy season the mosquitos are going to get you and you're not allowed to wear bug spray because of the cenotes. They don't want sun tan lotion or bug spray polluting the crystal clear waters. Also, if you don't like bats be wary because they live in the cenotes and have no fear of flying right over you while you're snorkeling.
Depending on where you are located on the island you'll be picked up as early as 6:20 so don't make it a late night although you'll have about 2 hours to drive to the destination so you could take a nap on the nicely air conditioned bus.
Great excursion! Best part was snorkeling and rappelling into the Cenotes. Pick up van was new, clean and air conditioned. The driver is your tour guide and stays with you the whole time including the ride back to your hotel. The only complaints I have are the prices of the photos: 30 USD for a single photo---60 USD for a CD with photos only---90 if there are 3 or more people in your group, and 100 for a USB drive of photos and video taken. 2nd complaint: There isn't enough rappelling equipment to go around. We had to wait about 30 minutes until other tour groups came off the zip lines/rappelling so we could get the harnesses. They need to buy more rappelling harnesses.
Fantástico todo. Sorprende por su organización, seguridad, lo cual realmente se agradece cuando uno va de vacaciones. En mi opinión, lo mejor en este sentido en Playa del Carmen. Comparada con Xcaret, que es muy masivo, comercial, casi un centro recreacional, en este caso, se nota que es mas conectado con al entorno, lo natural, Mucho menos intervenido.
Destacable, lo seguro y natural de la experiencia
This was the perfect excursion!! From the zipling to the snorkeling the whole day was filled with activities, and I was very impressed with the professionalism and organization of the whole day. Our tour guide Pedro was a blast! He informed us of everything as we went while also being extremely personable and fun. This tour included FIVE ziplines which was more than I ever expected. The snorkeling was by far the coolest part the caves were fascinating. I will say I wish that I wish that part was a bit longer but there was so much to do I completely understand why. I would say if you are on the fence about ziplining go for a snorkeling excursion, you wont regret it! Also, the lunch they provide at the end was probably the best meal I had my whole time in Mexico.
One thing I would say as just a heads up is that if you are staying in Cancun it is a 2 hour drive to get there 4 hours total, but I know for my group it was worth it! Cant wait to go back!
My sister and I really wanted to go Ziplining as we had never tried it. Sarah our tour guide was there to help us with our fears. We really enjoyed the blessing and the buffet that they had. The thing that scared me the most was the way we had to go to get to the platform before going down the zipline. Beautiful countryside.