The transfers worked like clockwork. The service provided a vehicle large enough for eight people and a ton of luggage. They were on time on our arrival and took us promptly to our hotel. They were on time picking us up on the return trip and again had a large vehicle. However, the driver did take us to the wrong check in terminal and we had to walk a very long distance to get to the right area. However, overall, they provided good service.
I booked with Viator for my Airport Transfer to and from the Airport and Hotel. The Person allocated with our booking was there to receive us at the Airport before we even exited the Departure Area. A Lady with our name printed clearly was waiting near our car and she introduced us to the Driver. We had a very comfortable trip to the Hotel in a well maintained clean car with lots of water and a helpful and courteous driver.
We liked the service from Viator so much that we booked a City Tour with them for the next day and it was simply fabulous. Thank You VIator for making our visit to Phuket so entertaining and comfortable. I'll surely book with Viator on our next visit too.
The driver waited for us despite a two hour flight delay. His company (My Phuket Holiday) also gave us information about day trips and activities. We used the same driver (Chang) to drive us around and see the Phuket sights we wanted to see. We also used them to book phi phi island tour. A+