I know you believe that you provide us all the information we need to get our tickets and be able to visit the attractions purchased through your website. BUT, you MUST put that information in the very first part of the email/information you return. When you send a "scan" type of document, it is easy to believe we have everything we need. IF there is more 'action' to be taken from the purchaser, have that in the very beginning in BOLD text or something to draw attention to it. Is it the consumer's fault of not reading all the fine detail, yes, but wouldn't you create a better customer experience if all that information was in the beginning and highlighted? Even the place where we did pick up the REAL TICKETS told us that the information to come see them first was buried in your text of the email you sent. Help your customers have a GREAT, experience by purchasing from a 3rd party vendor.
The process of picking up our audio guides was great. Super smooth with friendly staff.Went straight through and avoided long security lines! Worth the $. The audio guide was just the right amount of information and i could go at my own pace. But do yourself a favor and book 1st thing in the am. The Mona Lisa line/cattle call was insane. If you're there early you'll avoid what I went through for a
I really would not bother with the audio guide. I felt that it did not offer much detail at all and ended up googling a lot about the paintings and the museum as I went around. The guide also skipped some of the most famous pieces Skipped past all of Da Vincis works other than the Mona Lisa Rembrandt, Raphael and Caravaggio didnt even get a mention.
The Louvre itself is stunning, and although we didnt actually end up needing the skip-the-line ticket there were more people in the skip-the-line queue than the regular one when we went!, I understand that we were just very lucky to arrive at a quiet moment go early- its worth it!.
My biggest issue with this tour is that the information provided at point of booking is misleading: it says mobile tickets accepted, but in the small print it says you have to go and collect your tickets and audioguide from a separate office about a 10 minute walk from the Louvre. We had arrived 30 mins before the states time as detailed in our booking, so this extra walk to collect tickets was a bit of a pain, though we had left plenty of time. The small print says the office is open for 6.30 am for ticket collection, but when we arrived at 9.30 they were still setting up and we had to wait while they got themselves organised. By the time we had our tickets and audio guides, and had run back to The Louvre, it was nearly 10.00, which meant we had wasted 40 minutes collecting our so-called fast track tickets. I would thoroughly recommend The Louvre, though I would avoid this audioguide - a complete rip off!