Although the museum was crowded we visited during off-season. We did not have to wait to enter the museum. Once we were in the museum we were very confused by the layout. The map that was given to us by the tour company was very confusing, and the audio only worked using the map that was given to us. There were obviously many other pieces of art in the Louvre that were not included on this audio tour. It was a bit disappointing.
The location of the store was difficult to find. Also after checking in we were given an audio device and told to head to the Louvre. When we got thru the line and provided our tickets we realized the company failed to provide us with the required map and ear phones needed to enjoy listening to the audio tour. So we had to go through the Louvre without any audio tour. Told the woman when we returned their audio devices and not once did she apologise or even speak with me. Just accepted back the device and I left very upset.
I know you believe that you provide us all the information we need to get our tickets and be able to visit the attractions purchased through your website. BUT, you MUST put that information in the very first part of the email/information you return. When you send a "scan" type of document, it is easy to believe we have everything we need. IF there is more 'action' to be taken from the purchaser, have that in the very beginning in BOLD text or something to draw attention to it. Is it the consumer's fault of not reading all the fine detail, yes, but wouldn't you create a better customer experience if all that information was in the beginning and highlighted? Even the place where we did pick up the REAL TICKETS told us that the information to come see them first was buried in your text of the email you sent. Help your customers have a GREAT, experience by purchasing from a 3rd party vendor.
We booked this mainly due to the fact we had limited time, this was supposed to be a skip the line entry but it was a replace the line as we had to queue for over an hour to pick up the tickets from the operator, they then couldnt find our booking this took another fifteen minutes, we were then given a ticket that the manager said was better than the one we would have got but didnt explain how, the price on the ticket was Fifteen Euros, as I had paid 30 per ticket this seemed odd, the audio guide we were given covered about twenty objects on each floor out of the tens of thousands on view, we ended up downloading an app, the ones the Louvre supply are vastly superior, overall very disappointing.
The process of picking up our audio guides was great. Super smooth with friendly staff.Went straight through and avoided long security lines! Worth the $. The audio guide was just the right amount of information and i could go at my own pace. But do yourself a favor and book 1st thing in the am. The Mona Lisa line/cattle call was insane. If you're there early you'll avoid what I went through for a