The overall experience was good. Instructions were easy enough and the boat ride was nice. The only clarification I would add is that the guide just gets you into Eiffel Tower once he hands out passes. After that, you are on your own, although the line to go up to level 2 was quite short.
The tour was wonderful because of the tower experience itself. It was great to skip the line but our guide was late and left us in our own. We were routed to stand in line by one of the tower staff and luckily I saw someone from our group being let in or many of our group would have had to wait a long time. Our tour guide should have been with us to ensure we were placed in the correct line. The tour guide did offer an upgrade to summit tickets, which had been sold out when I booked the tour, so that was a plus. If you get your tickets early I would recommend buying your tickets from the Eiffel Tower directly rather than using this tour because the actual guide just hands you your tickets and waves you toward the line.
This is a skip the line, unguided tour. The cruise has commentary only inside the boat. It was very hard to figure out the meeting place due to a lot of construction at the base of the Eiffel Tower. Even though we were lost and late the tour company waited for us and found us. We were so relieved!
I was very disappointed for many reasons with this tour. Many of us who signed up for the tour assumed the pick up place for tickets would be at a restaurant under the Eiffel Tower. So, we waited to go through security only to find out the pick up place is blocks away. We wasted quite a bit of time in determining this and had to go through the security lines twice. Second, there is no benefit of having the skip the line for the river cruise. We went 15 minutes before the cruise we wanted to take and missed the cruise due to long lines. The skip the line was for purchasing the ticket. That was no help. So, we had to wait a half hour and completely missed the top of the hour to see twinkly lights at the Eiffel Tower as the cruise was down the river at that time. Completely frustrating. I do not recommend.