Tour was a great concept, just the guide and bus driver were not so great. Bus driver was borderline rude and I felt more rushed by the guide to keep on track than to enjoy the tour. I feel like the priority with this tour company in general is more on time constraints then on helping people to enjoy the tour and experience. I would not recommend this tour company nor use them again.
Gude was OK, not spectacular. Stopped for the two Champaign tastings. The first one was average at best. Tour guide was hard to hear, (no audio system used) and the group was over 20 people. Second tour was much easier to hear, but lacked substance. Best part of the tour was the Cathedral which we did on our own.
I would not recommend this tour to anyone. First, I paid extra for hotel pick up and drop off. The driver never showed up to pick us. When I called the office, they said that the had sent a taxi and the taxi said I wasn't there, which wasn't true. I ended up ordering an uber to get us to the tour.
The tour guide proceeded to tell everyone on the tour that it was starting late, because we couldn't make it to the meeting place on time. She repeatedly mentioned throughout the tour that we were late, which was very embarrassing.
After the tour, I waited for over an hour to speak to a manager. I was told that the manager didn't want to talk to me, because it wasn't his problem. He refused to speak to me or to address my concerns.
They did provide a taxi to take us back to our hotel. The taxi driver took us to the middle of Paris, and told us that we had to pay him more money to take us back to our hotel. After the taxi driver tried to extort us, we got out of the taxi and ended up having to order an uber to get back our hotel.
During the tour, we spent most of the day on the bus. We stopped at two wineries and had one glass of champagne at each. The tour guide was not friendly, or willing to answer questions. When I asked if Mumm was the same company as Mumm of Napa, the tour guide freaked out on me. She lectured me for 5 minutes, and in the end said it was the same company. This tour was a waste of money. You would be better off buying a bottle of champagne in Paris and drinking it on your own.
Tour bus arrived late. Tours were cut short, yet there was extra time left over after the tour with no agenda and nothing to do besides sit on the bus and wait to leave. Overall a very unpleasant experience and a waste of a day in Paris. It felt as if the the two Champagne houses we visited were only chosen because they were in partnership with the tour company. The tastings were merely that - a tiny sip of Champagne with no added experience above a hurried splash of wine into 50 glasses set up for the busload of tourists. The tour felt hurried, as if we were being herded like cattle. Note that you will NOT tour a vineyard. You will only be bussed from one tasting room to another. Our guide wasn't the most pleasant guide. The drive back into Paris takes about 3 hours. The vast majority of time spent on this tour was on the bus. I would highly advise against this tour. If you must, take a TGV to Reims and do it on your own. Save money, visit better Champagne houses, and have a better experience.