I chose to use this site to reserve a shuttle to the airport because it had good reviews and I have had bad experiences with shuttles in Honolulu in the past. I did not realize this was just a broker site and they assign you to various shuttle services. So we were assigned to Speedy Shuttle- a terrible service anywhere we have ever used it. By the time I realized we were not using a transportation service but rather a broker, I had already paid. Anyway- speedy shuttle is the WORST. This trip they scheduled our pick up for 9PM rather than 9AM - I confirmed with Speedy that I had entered my flight time correctly 11:51 AM- said it was their mistake but that their schedule was booked and we had to take an early rideso rather than having the leisurely breakfast at the resort as planned- we had breakfast at the airport. Not a huge deal but another example of speedy shuttle's poor service.
Shuttle went to wrong hotel to pick us up. After waiting 15 mins from our scheduled pick up time , I called the shuttle service and I was told the shuttle was 2 mins away. We waited another 10 minutes and the driver informed us he had been waiting for us at a different hotel. Then he forgot he was to pick up another person and we had to turn around and go back for that transfer. Arrived at the airport an hour later and had little time to spare. Would NEVER use this shuttle service!
When we arrived at airport, they changed our flight to an earlier departure. We were expedited, so did not get an opportunity to contact Speedi shuttle. Arriving at Honolulu, Speedi shuttle was not there. Some other shuttle driver said that Speedi shuttle went out of business and no longer had rights to the airport. He stated that he would take us for 40. I called Speedi shuttle and they sent a shuttle. Both of the shuttles I arranged for were excellent.