Arrived at the airport to receive our Lei and they didn't know we were arriving. Nevertheless, the guy from Roberts Hawaii made us very welcome and put our suitcases on his trolly, taking photos of us and making a fuss. However when we phoned about our pickup they didn't have us on their list. It took Lexi from the reception of our hotel over an hour to sort this out and arrange our return trip.
It was great to be greeted by a sign with your name on it when entering the baggage area. We were also given shell leis which was kind of cool they were 1 each at ABC store but kitschy cool. The guy who met us guided us and another couple out to a waiting van and then we sat for about 30-40 more minutes waiting for one more couple. We were taken directly to our destination and there were no mishaps.
Courteous and efficient... there was a little mix-up, primarily my fault for not following up about the return trip. So, 1.5 hours before my departure, I called them up trying to find out why... Roberts Hawaii came to my rescue within 10 mins. Thank you!!