Met at Baggage Claim by VIP representative with our name on placard. Claimed our luggage off airline baggage belt. VIP representative loaded baggage on his cart and was told we had to wait for another group of 4. After a short delay, the other party joined in and VIP representative instructed us to follow him to loading area. This is the part I was not satisfied with. We had to wait for about 30 minutes for a van to come. Booking througe Viator in the past, I have never had to wait for transportation. The van driver was courteous and informative.
Shuttle personnel were in baggage claim area waiting with sign , easy to spot very professional helped wit baggage, transport to hotel was timely van was clean operator was friendly and immparted information during drive to hotel on Oahu