Was very impressed! My flight had been delayed numerous times, until I was put on a direct flight with a different airline. Unfortunately, the phone # listed on my e-ticket was not the correct # and my sister was not able to get in touch with your office. After 5 hrs. of calling and not able to get through, she acquired a different # and was able to update them with the new airline and flight #. Upon arriving early, the person was there waiting for me. Thank you for the great service through this delay and re-scheduling.
The pickup from the airport was excellent - I came out of arrivals to a very happy looking man holding a sign with my name on it. He took my luggage and placed it with the others while we waited for our van. The driver was extremely friendly and informative on the drive in to Waikiki, pointing out tourist places and providing some information on tipping. I was the last drop off for our group and he went above and beyond and took my suitcase all the way to my hotel reception. This part of the trip was A service.
The airport transfer on the way home on the other hand was terrible. I rang the day before I was due to fly out to confirm my booking - I was advised they didn't have a booking for me but the lady was very friendly and said she would book me in but I would need to pay. I explained I had paid for a round trip and she added me in to the system as having already paid and re-took my details again. Shuttle was due to pick me up at 5:30am and I was told they could be there 15 minutes either side of this time. I made sure I was outside waiting just prior to 5:15am. 5:45am came and no one had arrived, at 5:50am I rang VIP Trans and spoke to an extremely rude lady who didn't want my details, just told me give the driver another 5 minutes. I rang back at 6:00am and said no one had arrived and this was now ridiculous. I provided my details to the same rude lady, who after 3 times of putting me on hold said she was sending me a taxi. The taxi turned up just after 6:15am and took me to the airport.
Not once was I offered an explanation or an apology. I stood outside in the dark by myself for an hour worried I would miss my flight.
Never again will I book something where VIP Trans is the agent or will I recommend them, I will stick with Roberts Hawaii.
Well done. The VIP Trans contact person Steve in the Green and White Hawaiian Shirt easily found me in the baggage claim area and loaded my my bags to take to the shuttle bus for loading. A pleasant ride to my Wiakiki location. such a change from the nightmare experience I had last year with Expedia. A comforting experience by true professionals. Thank you Viator for your assist.
Shuttle from airport to hotel was disappointing because the driver was one hour late. We were told that they had to call for a driver since they were short staffed. The greeter at the airport was there to greet us at the baggage claim and that was good.
We gave 3 stars because the driver from hotel to cruise pier was on time and get us there in a timely manner.
They were waiting for us as we got to the baggage claim area. They assisted and carried the bags to the bus all went without a problem. In Honolulu we had to change our hotel after we arrived, just one phone call to them and they arranged to pick us up at the new hotel without any issues, the staff member advised me that we had been booked for pick up too late to make our plane and we needed to change the pick up time, lucky we followed her advice, we made the gate with 15 minutes to spare.
They are the experts, I recommend that you discuss with them your planes departure time and they will tell you what time they will pick you up.