We bought two 48-hour passes and the entire process was so confusing. The company gave very little instructions and we were left asking people on the street what to do. We ended up having to go get 'tickets' at the Empire State Building and these instrcutions were not included. Even the ticket girl could have been more helpful. It seemed to be implied that we knew what to do when there was no way we could have known. I tried many times to get clear instructions online but there were none to be had. When we finally got on a bus, there were no available seats on top and no air conditioning below. The bus driver was Chinese and spoke very poor English. He was far from friendly in spite of the language difference. Our 15 minutes on the bus was the worst of our entire trip. The only reason I gave it a 2 is because our pass included the boat tour. The tour itself was fantastic although it was confusing because the name on the building is different than any documentation we had. We also travelled from the World Trade Complex to pier 78 to board the boat when we could have boarded there - only no one told us. This could be a great thing if clear instructions were given but it is not worth the money because you will spend more time trying to figure it all out or waiting for a decent seat than you will enjoying the city.
They took us to the right places. I learned a lot. I saved a lot of money and didn't have to use any ubers or taxis. The one thing I would suggest is to have better crowd control and line control. People got upset because they were skipped and they have been waiting for a long time.The employees need to better communicate with the clients.
This was an absolutely horrible tour. We picked up the uptown loop tour on 8th avenue. As the tour proceeded on the route, the taped recording was discussing landmarks that were unrecognizable. At one point when we were near 123rd street, the recording was discussing landmarks on the 50s street locations. The guide was rude and did not offer any explanation. The bus driver did not have a good command of the English language and did not help to offer an explanation. This was a ripoff and a joke. Never take a Gray Line Tour again.
Unfortunately - Greyline no longer owns this business and the quality and service is not good. Buses are older and not clean. Many have no canopy and in inclement weather this is awful. The audio system does not always work and the information on the commentary is dated by at least 5 years. Staff do their best best but I would bool BigBus - looked like a much better company.
It was very cold the few days we were in NYC. The optimal place to sit is on the top floor towards the front, where it is partially covered, which made it warmer. The second day was very windy and the bus we loaded didn't have a partially covered top so we rode downstairs. The view from the bottom section is poor, at best because you're lower to the ground, but also due to the advertising sleeves on the bus. We enjoyed the downtown tour more than we enjoyed the uptown tour. Also, while the headphones are a great idea, the guy on the first day talked to fast, and the sound system so poor, it was hard to understand. It is a great way to see the city, but there are improvements that can be made to improve it.