Service was subpar, Voucher said could validate at.any stop, not true. First tour guide was awful, said she had 33 years experience, gave her personal opinions, and continuously ‘begged’, rudely for tips, ordering people to NOT get off until she got downstairs. My last Viator/Greyline tour.
This was an excellent tour, we chose the 72 hr. pass so we were able to go uptown, downtown, Brooklyn and see the night lights. It was always more informative when there was a live person doing the narration instead of the headset version. My complaint with the tour was: You HAVE to go to the office and get tickets for Grayline, you can not just show up with your phone or printed receipt as is says in the booking info. We wasted time and had to walk from our intended starting point to the office to get tickets.
We bought two 48-hour passes and the entire process was so confusing. The company gave very little instructions and we were left asking people on the street what to do. We ended up having to go get 'tickets' at the Empire State Building and these instrcutions were not included. Even the ticket girl could have been more helpful. It seemed to be implied that we knew what to do when there was no way we could have known. I tried many times to get clear instructions online but there were none to be had. When we finally got on a bus, there were no available seats on top and no air conditioning below. The bus driver was Chinese and spoke very poor English. He was far from friendly in spite of the language difference. Our 15 minutes on the bus was the worst of our entire trip. The only reason I gave it a 2 is because our pass included the boat tour. The tour itself was fantastic although it was confusing because the name on the building is different than any documentation we had. We also travelled from the World Trade Complex to pier 78 to board the boat when we could have boarded there - only no one told us. This could be a great thing if clear instructions were given but it is not worth the money because you will spend more time trying to figure it all out or waiting for a decent seat than you will enjoying the city.
They took us to the right places. I learned a lot. I saved a lot of money and didn't have to use any ubers or taxis. The one thing I would suggest is to have better crowd control and line control. People got upset because they were skipped and they have been waiting for a long time.The employees need to better communicate with the clients.
Si vous souhaitez visiter la ville sans aucun souci , ce n'est pas ici que vous trouverez une bonne visite, le personnel est peu aimable et ne peut vous donner les renseignements adéquats. A lors que les autres compagnies ont des rotations régulières de bus, ici il faut attendre non pas 20 minutes comme indiqué mais beaucoup plus longtemps et faire des queues immenses ce qui décourage de monter et descendre du bus. Je tiens à rappeler que les pourboires sont laisser à l'appréciation des visiteurs or certains agents ne font que les réclamer.
If you want to visit the city without any worries, this is not where you will find a good visit, the staff is unfriendly and cannot give you the proper information. While other companies have regular bus rotations, here we have to wait not 20 minutes as indicated but much longer you therefore have to queue up for incredible 40 minutes under the sun which discourages getting on and off the bus. I want to remind you that tips are left to the appreciation of visitors however some agents keep asking for them.
This was an absolutely horrible tour. We picked up the uptown loop tour on 8th avenue. As the tour proceeded on the route, the taped recording was discussing landmarks that were unrecognizable. At one point when we were near 123rd street, the recording was discussing landmarks on the 50s street locations. The guide was rude and did not offer any explanation. The bus driver did not have a good command of the English language and did not help to offer an explanation. This was a ripoff and a joke. Never take a Gray Line Tour again.