This was a little confusing. I was under the impression that I was purchasing tickets to the 9/11 Museum by the Memorial. We didn't realize it was a different place until the lady at the ticket line told us it was the wrong museum. Titles/descriptions should be more clear.
This is not the national 9/11 museum. We needed to buy additional admission tickets for the correct museum that we wanted. The families still did a nice job of putting the tribute museum together. I would give the museum itself 3 stars, but the actual Viator booking 2 stars, due to misinformation.
Good to get the experience from the family's side of things, it is the most accurate, non-biased recollection of the events of 9/11. Good when partnered up with the museum to get the complete experience.