Firstly They did not have the reservation of mine in the system. This is after providing proof of purchase.
Secondly there are two Plaza on the same floor...they gave me run around twice. Only after raising my voice and retorting to anger did they accept my booking.
Thirdly the person incharge at the main plaza told me that in future come to us directly rather than booking through Viator.
Place we stayed had a nice receptionist and it was clean. They did take care of us for the duration f our stay.
Due to lack of communication between Sri Lanka Airlines and Air India regarding our confirmed reservations from Delhi to Colombo, only four of the six of us could use the lounge and only for a few minutes. My wife and I had to be rushed to the Air India flight to Chennai and had to skip the lounge all together.
The toilets and showers were at one end and the lounge at the other.
After flying for 24 hours ,tired body and tired legs the walk from one end to the other several times was not convenient. I wish everything was at one place.
I was NOT impressed at all.... we were poorly welcomed and the receptionist was unable to communicate that there was a booking issue.
The shower drain was blocked, the toilet seat was not on properly and the mirror was cracked.
The general toilet in the airport are drop loo so that was the plus.
If you choose this lounge, remember to bring a hard copy of your Viator confirmation. The website says electronic copies will be accepted. Mine was not.This resulted in roughly an hour of confusion and inconvenience.That said, the showers and great breakfast spread made this lounge booking worth it.
Made a 12-hour layover much more palatable. Big, clean showers. Excellent massage. Would have given 5 Stars if there had been a comfortable spot to sleep, too. Even a reclining chair would have nice. More than 1 location in this big airport and smaller lounge has no showers. Good wireless internet.