We were picked up at the port which was a little manic with all the people there with their name cards and it was an 8am start but we got on the coach and we were on our way however we did have some hotel pick ups too. The mini bus was full and the member of staff who came with us didn't have a seat which I didn't think was great planning or very safe. It mentioned on board commentary but there was none of that. I knew that we had to pay for entrance in but I didn't realise we had to pay the money on the bus - I had planned to pay by card -- luckily I had cash. When we got there she took us into a cameo jewellery shop and had to listen to a presentation and then we could use their toilet facilities. We then thought we were going on the tour but found that two people had not yet arrived as they had got off at the wrong train station so we had to wait! After 10 minutes she said she was waiting no longer and took us to our guide.
Our guide was lovely and informative. I didn't realise how vast Pompeii is and we obviously couldn't see it all in the two hours allotted with the guide. We had about 20 mins in the square where we could explore ourselves but the rest was with the guide. Pompeii was amazing and extremely interesting but very very busy with lots of tours and guides so sometimes it was difficult to hear what was being said but we were lucky as our group was quite small - some groups were huge. I would have liked maybe to have made my own way there so when our tour was finished we could have had some time to explore on our own.
Only some of us returned on the coach and others went on to another trip. Coming back the port was the first drop off so it didn't take long at all. They said they provided water but we weren't given any although we were given a free cap.