While this pass sounds amazing, were not informed of the fact that what we were emailed by Viator was not the pass itself, we were also NOT informed of the location to where we had to to pick up the passes. No one at the Kremlin was helpful, no one even knew where to go, and once we did find someone to help us, we were told to go to five different locations, all of which were not the place we had to go. Once we did find the actual CityPass location, we still didn't get the passes. Even after showing them our receipts of purchase and our VIATOR confirmations, we were turned away saying we had to purchase the pass there - - the amount of time wasted trying to find the actual location, the money on various UBERS, the train rides, the walking, etc. We never got our passes, we ended up paying cash for what we already purchased with a credit card. I would NOT recommend this pass at this point in time. They need to fix this flawed system. Email actual passes, or at least provide accurate information on where to pick these passes up. It was a huge disappointment because we missed out on seeing a few museums and attractions because we were trying to get our passes. The museums and attractions are not open every day. Just not a great experience and ruined my trip to Moscow :
It was amazing trip to Moscow! Thanks to Moscow CityPass! It was really great and easy to use. Only one thing to note, City Sightseeing Bus included only for 1 day and it does not depend of the CityPass validity period. So 3 days CityPass includes only 1 day of City Sightseeeing Bus tour. I highly recommend it if you want to see a lot of sights on your trip. We really enjoyed both of Moscow and the Moscow CityPass. We reached around 50 percent discount on the ticket prices.
The worst part of the entire thing was trying to find the location inside the GUM center that we had to pick our pass up from and also I suppose the grid lock we sat in while on the bus tour. Otherwise everything was great and would highly recommend anyone using this product.