Hard to find shuttle stop. Instructions said to look for Zone L but that was not marked. Finally found a driver dropping off and he called for a pickup van. Had to wait a while at the airport, longer than expected.
A terrific service. They are easy to locate straight across from the arrivals terminal and I didn't have to wait long for the bus to come. It's a quick trip into the City and the drop offs at various hotels was like a mini tour. It's really cost effective - a third of the taxi fare. The driver was courteous and friendly. I will definitely use the service on my next Melbourne trip.
When i arrived, I was told there was not enough shuttles to round and therefore I didnt have a shuttle. Luckily I saw a Viator rep there and he managed to sort it out for me by using another company's shuttle. There was some waiting time involved. My travelling group was 7 pax so it did put us off a bit.