Our sunset ride was cancelled due to heavy rains that washed out part of the trail. We were rescheduled the ride for the next morning. Took an alternate trail part of the way and discovered half way through the ride, a second section of the trail was too treacherous to be ridden. Returned back to the stables. Up to that point, it was one of the best vacation horseback rides we have ever taken, as far as horses and saddles. Guide was also excellent. Requested partial refund because we didn't complete the scheduled ride. Owner was contacted via email and totally ignored by him. MAJOR DIFFICULTY trying to get partial refund, thankfully we booked through Viator and finally received requested refund. Gave average rating due to refund process, otherwise would have rated very good or excellent. Lahaina Stables can not control the rains or trail washout but they should be more attentive to customer complaints and requests. There is no excuse to ignore customers!