The transfer driver went to wrong address so was 25mins late in picking us up. This a made us very late for check in and gave us a lot of anxiety. We did phone the office to tell them we were still waiting. To start a 20 hour return trip like this was not ideal.
Booking through viator was not as straight forward as using the shuttle service directly and required a call to the provider to verify the arrangements which is why I have only given this tour 4 stars. The price was considerable less through victor however, so all in all we were very pleased with the outcome. The shuttle was great. We received a text when the driver was close and were able to track the vehicle as it approached.It arrived at the time we were given by the shuttle company. Vans are clean and comfortable.