We were really excited about the luau at the Sheraton and understood from the website that is started at 6:30 doors open at 5:30. We
arrived in the event area by 6:10 and the place was full and people have finished eating and the entertainment was about to start. Trying to eat and watch the show. People at our table had booked online that day and said the website had said the time we said but they had checked with the hotel and they said they could go in at 4:45. The event ended at 7:15 and we were left very disappointed especially after the amount we had paid. We just hope that the website event time would match the actual time or make it more clear.
This was a great luau experience, but in a very large group. Even though the reservation says preferred seating, it means nothing. We got there early and the crowd was already large so we were seated towards the middle back. The people who had done this before knew where to go stand to see the removal of the bbq pig, but since we did not we could see nothing. The food was pretty good, but the show was awesome. Great dancers, both male and female and good Hawaiian history story. Loved that part!! Since you are seated with others it is out of the control of the producers. Our table mates turned out to be stuck up rich people, but that can't be held against the Luau! Overall we loved the experience and want to bring back our whole famiky.
We paid extra for premium seating but the check-in folks missed it on our tickets when we checked in and seated us toward the back, facing away from the stage. After double-checking with the staff twice the first person we spoke to basically said there was nothing they could do, it became clear the we were not seated in the correct area and the second person we spoke to had to squish us into a table by adding an extra chair which made everyone at the table a little tight. We were still seated with our backs facing the stage but ultimately we turned our chairs around and had front row seats. Resolving the seating issue took a lot of time and my husband and I were aggravated by the time we were finally given our correct seats. Much of the luau time is taken up with eating nobody performs during that time. I'd say the actual performance time is about an hour. Our kids 4 and 9 really enjoyed the luau, but for the cost, the quality of the food, and the seating issue, my husband and I didn't feel like it was something we'd do again.
Food and entertainment were both very good. We paid the extra 20 for premium seats and got a table right up front. We also were one of the first tables selected to go through the buffet line. Not sure if that would be worth 20 per person for everyone, but it was just me and my wife so I thought I'd splurge a little. This was my wife's first Luau and she loved it. I've previously only been to one, the Feast at Lele, and in comparison I would have to say the Feast at Lele is definitely better. However, that does not mean that I wouldn't recommend this one. I definitely recommend it, especially if you weren't able to book Feast at Lele or Old Lahaina Luau early enough to get reservations. This one doesn't fill up as fast, and sometimes you can even walk up to the ticket table and buy one on the night of the Luau.