We really enjoyed our day on this tour. Our driver told wonderful stories and was a very nice man. So glad we could leave the driving to someone else while we enjoyed the view.
The remaining comments are only for the company and I do not want to include in the review. We called the local phone number the day before our trip and were told that we would be picked up at our hotel at 6:30 rather than 600AM. But there must have been an automated phone system that left 1 message on our answering machine in Maui and 2 messages on our home phone machine in Seattle that our driver was waiting for us and was needing to leave without us. I find that a bit annoying that your system isn't in touch better with your local people. thanks
Our main goal was to see Haleakala and we were not disappointed by the beautiful scenery. We were lucky to have weather on our side when we visited Nov 9 2017. Our tour bus only took us up to the visitor's center as we were informed that the summit which was 0.5 miles away up a slope is not accessible to tour buses, only people in cars or on foot. Truth is if we could have 20 more minutes, we could have walked up to the summit. That is a pity, particularly in light of how much we spent stuffing around elsewhere see below!
But what is quite a negative for us is the organization of the tour. Our party of 3 were picked up from our hotel at Kaanapali at 6.15am and, along with 4 other people picked up along the way, taken to a car park at Maalaea. We arrived at Maalaea at around 6.45am. Then the driver said something about having to wait because our driver had not arrived. He did not explain further. Eventually the real tour bus and driver arrived at around 7.20am and told us that we had to wait till 7.45am to leave to go to the airport at Kahului to pick up some others arriving from Waikiki. By the time everyone was assembled it was 8.30am before we actually started the tour. We had wasted 2 whole hours of our time and rather frustrated because that arrangement was not made clear to us from the start. Had we been clearly told upfront, we could at least have gone and checked out Maalaea while we were idly waiting around at the car park.
After Haleakala, the tour guide announced that we were going to a restaurant at Makawao for lunch where tables had been booked for us. We all knew that the tour did not include lunch but nothing was said in the tour info about being taken to a designated restaurant. We ate at the restaurant anyway as we were too embarrassed not to, particularly since the restaurant staff came out to meet us at the parking lot. The food quality was good but we were not happy we were not told of this arrangement upfront and did not feel like we had a choice not to eat there. A couple of fellow travelers did choose not to eat at the restaurant because they had packed their own lunch - they were also annoyed by the lack of communication in this regard.
All in all - the scenery was great but there is much room for improvement in terms of managing customer expectations with better communication.
Some confusion about lunch, was told we are on our own for lunch, but was taken to an italian restaurant and told that we had to eat there, because there was no place for us to eat the lunch that we packed and took with us. Some confusion about the pick up and drop off as well. Didn't realize that bringing an infant meant that you have to have them in your lap. A 2 1/2 year old may be a little difficult to keep on your lap. If you need that seat, make sure to pay for it. The tour itself was wonderful, as was the guide and driver! With a little knowledge before the tour, it would have been a 5 star!