I could have caught a taxi much quicker. The car was nice and staff was good but there was an unacceptable wait for someone to take us to a vehicle. I paid for this service so I would get to my hotel quicker and with less stress.
We had confirmed our arrival of 4.30 pm but then caught an earlier flight. Unable to contact at thus point. When we arrived I rang to ask when the driver would be there and how we would recognise each other. On three occasions I was asked to call back after 10 minutes as they were trying to locate one. By this time it was half an hour after he was supposed to be there and we had no idea of the colour/type/plate number of this car . The best I could say to them was orange suitcases could perhaps identify the 8 of us out of the hundreds of people waiting for transport. All I wanted to know is how we would know him when he arrived but got no answers, just a call back in 10 minutes. Thank goodness I had access to a phone or we would still be waiting. When we got in the car he had no idea where we were to go despite me passing on all the info when I booked. Next time we'll get taxis
I was picked up in a van not a SUV like always . Just did not feel the same service as all my previous trips for pick up and drop off. I felf for what i paid it should have not been a old vn with a smashed back end.. The personal was great and nice they were perfect utt no SUV or private transportation was not fair.. I will book my return to airport on 12-17-2015 I can only hope it is nore high end than what I was picked up in. I was so shocked.