Our group of 6 was a few minutes late to the bus and everyone, including the passengers, were very understanding. The bus ride was comfortable (with wifi!) and they way they break it up for the two cities didn't make you feel like you were on the bus all that long. My husband and I enjoy history so seeing these medieval cities was very cool. The tour guide (I think Meghan but I'm not sure) was funny and knowledgeable. She spoke the tour in both English and Spanish and gave us time at each location to walk around. Segovia was impressive and the Alcazar with its rich history was amazing but the tour did not include the tower view tickets which I think I would have liked to see. The only bad part was the lunch hour felt rushed since the service people in Toledo were entirely too laid back. It added stress to what was until that time a very relaxing tour. The Cathedral was amazing and Meghan? did an excellent job taking us around. If you have an extra day in Madrid, I highly recommend this tour but remember it is an all day event.
The tour guide was great! We went on Friday, June 1. At first it was going to be a small group of us but then they allowed other people to join the tour. Segovia was very rushed and I was disappointed that we didn't have more time. We were given a hour to explore. By the time you walked from the castle back to the bus it took up most of the time. I've been to Segovia before so I was bummed that my family first time here didn't get to truly see it. We even arrived late to the bus. Toledo we had more time to explore and eat and it was right after Corpus Christi, so all the flowers and banner were still up.