We had a booking for a 6pm pick up but needed to change our booking to an earlier pick up of 4.15pm. I contacted their office to get this time and confirmed that they could do this. However, we waited and waited and then contacted them back after 30mins of waiting to find out they had changed our pick to the next day not the day we will travelling!! I was furious. They then changed it back to the original time of 6pm but was anxious the whole time whether they were going to pick us up or not. Needless to say I will never use this company again!!