The instructions on where to find the contact for the transfer were totally misleading....it took me over ten minutes to finally locate them. The instructions failed to say that you had to go to the beginning of the terminal building to locate the vehicles. Instead the instructions said they would be right outside the baggage pickup. Otherwise, transfer was fine once underway.
The trip was easy. Easy to find the Shuttle Express coordinator on the curb outside of baggage claim. We waited about 15 or 20minutes for the van to Long Beach Cruise ship port, but the price was about half of a taxi or other transportation. The driver was safe and courteous and dropped us off right at the cruise ship check in. Very good value.
Since we already had a reservation, we expected for the van to be waiting for us. We had to wait for half and hour. In that case there's no point to book your ride in advance, you can just go the curb and ask for the service right there.
The driver was using his cellphone while taking us to the port.