The instructions on where to find the contact for the transfer were totally misleading....it took me over ten minutes to finally locate them. The instructions failed to say that you had to go to the beginning of the terminal building to locate the vehicles. Instead the instructions said they would be right outside the baggage pickup. Otherwise, transfer was fine once underway.
The trip was easy. Easy to find the Shuttle Express coordinator on the curb outside of baggage claim. We waited about 15 or 20minutes for the van to Long Beach Cruise ship port, but the price was about half of a taxi or other transportation. The driver was safe and courteous and dropped us off right at the cruise ship check in. Very good value.
The dispatcher and driver were friendly. They made sure that we're right to our destination, comfortable and on time. It was the most reasonable price compared to the rest of the shuttle/door-to-door rides going to Port of Long Beach. Because of their good service, we just looked for this same company shuttle in going back to LAX right after our cruise and true enough, even without reservation, they're there.