The gentleman on the bus tour was outstanding!! He was very knowledgeable and incredibly witty. Far more enjoyable than pre taped audio. The staff at London Eye VIP desk amazing. We wanted to upgrade because the line was so long. The only challenge was that we could only do a tour within the hour because our flight was leaving that evening. They were kind and more than helpful on a very busy and chaotic day. If you buy a regular ticket be sure to go into the office to redeem your ticket before standing in the crazy line. Views were spectacular and I would highly recommend the VIP ticket.
Experience was great, However when going into the main ticket office to get tickets for London Eye we waited in line to be told that we had to go to another ticket office to redeem the ones already given to us. This was not passed into us only found out when we stood in the quene for the ride. After this we paid extra for fast track as we were not prepared to wait again. Other than that a good way on the bus to see all the sites of London and the stops were in a great location of the main attractions.