Car called and pick-up easy. After my flight arrived, apparently they give one hour free and then you pay 35 pence per minute. Also, driver made me pay parking . Had to call company and my 13 pounds parking they swapped for waiting time.
This transfer was excellent. Our arrival was delayed due to London fog, and my cell phone was not working, so I was concerned that the driver would give up on us, but no, he was there waiting. What a welcome relief. He was very cordial and offered pleasant conversation during the drive into central London. Highly recommend.