After comingout of airport we made our way to where the SuperShuttle van was standing. Was told in no uncertain terms by the driver that he didn't recognise my voucher and to go over there and get it sorted. I saw the booth he was talking about some distance away on the opposite side of the road and made my way there. After much queuing the assistant said that, although I had booked a trip to the hotel and a trip back from the hotel to the airport on a different date, SuperShuttle had in fact booked me two trips from Vegas airport to the hotel and no return. She took ages trying to resolve the problem and, in the end, cancelled my bookings and had to rebook them. Eventually I was able to return to my husband to wait for transport to our hotel. Again, we waited and waited and waited and almost gave up. Once it came we arrived at our hotel after a few drop offs.
Since this was our first visit to Vegas, it was reassuring to have our ride all set from the airport to our resort since our resort did not offer shuttle service. Having the guidance of where to find the Supershuttle in the Las Vegas huge airport was comforting, The staff us very efficient and accommodating. It appeared that you don't always need reservations to use this Supershuttle service, but when our plane arrived late it was comforting to know they were there to get us to our resort late at night.
When we arrived in Las Vegas, we had to wait one hour and fifteen minutes because the shuttles were full and we had to wait for one to come back. It was freezing cold and we were treated with indifference. I don't know what the point of booking this transfer ahead had because it made no difference. I would never do this again preferring to take an UBER. It is not worth the stress and inconvenience.