Excellent trip, pick up from the hotel ran very smoothly, we watched a DVD on route with some information about Auschwitz which was very informative. The driver was very friendly and helpful, we weren't rushed and had plenty of time to see both sites. Would highly recommend.
The tour was great ,the driver was punctual and the vehicle spotless.
A short video was played in the vehicle on route to Auschwitz giving us an insight into the goings on there.
The driver escorted us all the way to the security,and made sure we all passed through to the other side , before leaving us with our tour guide and arranging a meeting place for the second part of the trip to Birkenau a short taxi trip away.
The tour guide spoke good English and was well informed,
On arrival at Birkenau things went a little pear shaped ,the tour guide suddenly let loose in open space began to do the trip at a canter and on several occasions she was halfway through telling the people who could keep up with her what was going on before some of the older people including myself had caught up ,this didn't in anyway spoil the experience as just being there was enough