After a great deal of miscommunication the trip was fantastic. We were told to meet the rep at the airport at 6 am for our flight to Oahu. Another group of 4 arrived shortly before 7 am as that is the time they were told. By 7:20 no rep had arrived and I called Polynesian to find out where the rep was. We were told to just get our tickets and get on the plane and someone would meet us in Oahu. We got the tickets and went to the gate. Flight wasn't leaving until 8:30 am. At about 7:45 I received a call asking where I was and I informed the rep that I was at the gate. She informed me that one party from each group must come back out as she had something that we needed for our trip. Two of us left and met her and got stickers that we needed to wear to identify us. Now we had to go back through security. This might not have been a real big deal except it was 9/11 and security was very tight and slow. Our bus driver in Oahu was somewhat knowledgeable but very frustrating as he would start talking about one thing and then switch gears in mid sentence to another subject. When we arrived at the various sites he gave us multitudes of directions at warp speed leaving us a bit confused. All in all the whole experience was fabulous!