Took some time to get our visa and get through customs - but the transfer was waiting for us at the exit and lead us to the van. The van driver helped with the bags and drove us to our hotel without issue. Would recommend.
All went as planned, and we departed HCMC Airport for our hotel, the Lotte Legend. At that time in the afternoon, the traffic was extremely busy as usual with the buzzing bikes everywhere, but our driver was excellent. How he manoeuvred his way in and out was amazing. Unfortunately, I did not ask his name, but you will have that in your records. He was not only a capable driver, but very polite and helpful.