This tour was a huge disappointment. Our guide had very poor English and nobody on the tour could understand him. Therefore we missed out on the information regarding the tunnels, we tried to listen into other guides so we could piece together what we were looking at. Wish we had booked through another company as this was a bucket list tour that fall well short of delivery.
Our tour guide Henry with Travel Mate.Deluxe Group tours did a great job. He answers questions about the city from food spots and every day life in Saigon to things to do. He made sure that our group 3 along with the other 5 were on task but still got to enjoy the tunnels on a busy Saturday. Great college kid.
Great must do activity. Cu Chi tunnels are amazing and one of the highlights of our Vietnam trip.
Regarding this particular tour: Our tour guide was Thang Merwin and driver was Nam Hero.
Voucher of confirmation said 8-8:30 start. Email said 08:30 at lobby. 08:40 and no one there. Hotel reception called and was told tour is 08:30-0900. There was no indication as to who we were with and there was nothing to indicate this was the trip we paid for.
Started very well and guide sounded very knowledgeable and funny. However having reached Cuchi it was rush rush rush. The same urgency could have been done at the market selling products made by handicapped. This could have reduced a bit of rush at the marvelous tunnels. He also constantly suggested 'ladies' in the tour are less able than men, including recommending and suggesting that the ladies could only do 60m of the runnel.
The tapioca taste was a 30 second talk to the tourists who were asked to sit inside the mini bus. Guide unfortunately suggested that he bought the tapioca from his pocket we had to share a tiny packet with a stranger and couldnt afford to buy more to provide one pack per person. While the tapioca was not the point, it put a negative impact on the tour given the rush and lack of focus of the guide at the tunnel. I decided not to tip the guide. After dropping us at the hotel, along with another family, he said aloud loud 3 times, 'thank you for the tip'. I believe it is much better for the company to have boards with suggested tip based on quality and effort. The included water came out too late and the wet towel never happened! Some improvement is required for this tour.