The driver's car was clean. He was really early and I think the only thing I would say is that after you put in your flight information online you should get an email of some kind letting you the time the driver will be picking you up. I know it asks that you call them but you will incur charges if traveling internationally. The driver ended up having to wait 30 minutes for us to get ready.
The driver was their to meet us at the airport and drove us to our hotel. Very efficient service, friendly staff. Would definitely use this transfer again especially as we were travelling with a group.
Thank you to the Viator team for the excellent service my friends and I received during our recent girls weekend to Hanoi. Our transfers from the airport to the hotel then the hotel to the airport ran smoothly. In a city where the driving can be chaotic we found our drivers to be excellent, vehicle comfortable and overall service reliable. We would highly recommend Viator to anyone needing transfers.