Hicimos el viaje a granada especialmente para ver la Alhambra contratando una excursión muy cara en Viator (por la premura aceptamos el precio). Cuando nuestra guía presentó los tickets estos habían sido emitidos para otra fecha. Después de mas de una hora de espera y de desconcierto finalmente se pudo arreglar y se modificaron las fechas para poder acceder. Cuando envié este comentario al area de Servicio a Clientes de Viator la respuesta fue:
The trip to Alhambra was one of the most amazing experiences. Our guide tour Ana Crespo was one of the best guides we had encountered. She certainly knew the history of the Alhambra and walking with her was reliving the past history of this fantastic place. The view from the top of the towers was breathtaking. You could see The city with its old quarters the Albayzin and the intricate architecture of the city. In a one on one tour we were able to absorb more than a group tour. All our questions were answered in detail and more. The gardens in the Generalife were something to look at.
Our guide Pedro was great and Alhambra is a must see. My only criticism is the tour company Pancho Tours didn't tell us what time the tour was. We had to call multiple times not reaching a human until 10am, so it was difficult to plan our day. I thought it might be because they didn't have the tickets yet, and they were buying them early that morning, but I learned they had them days before. A private tour is more expensive, but SO worth not being part of a 30 person horde pushing through the lines and trying to hear the guide. Beautiful and historic castle.
All worked well, Mercedes gave us a very good tour. She understood what we wanted to see and she cleverly manoeuvred us through the Alhambra, knew when is a good time to avoid the masses. We saw parts of the Alhambra without having many tourists around us. Her knowledge was outstanding and she enriched the sightseeing with many interesting stories. We would book this tour again. Amazing. Highly recommended.
It isn't well worth it to have a guide to tour the Alhambra. Having the private guide made our experience extra nice as we could ask questions and see and hear about everything well without feeling crowded. Antonio navigated us easily everywhere but kept us from crowds at the same time. I don't imagine we could have enjoyed the Alhambra as much on our own. He was easy to understand and very knowledgeable.
We had a great tour. Daniel met us right on time, and the meeting place was easy to find. We are all history buffs, and it was great to have a tour guide who was so knowledgeable. If you are contemplating spending the money for a tour vs seeing the Alhambra on your own, I would highly recommend the tour. The Alhambra is very spread out, and I would think it might be confusing to some people to try to navigate on your own. We were right behind some people who missed their entrance time, and they were not admitted and told to go to a customer service office some place. I was very happy to have a guide to shepherd us through the entrances, and around the grounds. We never felt rushed. This tour was the highlight of our vacation.