Terrible experience! We were very much looking forward to this relaxing cruise after a red eye flight from the west coast...but we were unable to actually take it due to extremely poor information from the tour provider. Wrong address for the departure and wrong sailing time boat left an hour before we were told to be there! listed on the printer tour details combined to make the event a no-go for us. No one was in the kiosk on dock side to provide support front-line phone representative tried to help by offering us another sailing time but the supervisor behind the scenes who never took the time to actually come on the phone to talk to us was terribly inflexible and unable to work to offer a resolution/reservation that fit our schedule.
We have used Viator-curated tours in many cities in the US, Europe and Australia and know how to read the tour details and make it to departure points on time. This missed event was due to poor management and terrible customer service from what I would call a lackluster at best organization. Take my advice and spend your money elsewhere - Chicago has so many wonderful things to do other than this tour!
It was a very nice experience. The staff was helpful and attentive and very friendly. The food was just OK but that's not surprising seeing as how they are feeding the number of people they do. I would recommend it to someone who is celebrating a special occasion, or just wants to see the skyline from a different point of view.
Great! Even though the water was a little choppy we really enjoyed the food, the music and most of all the cheerful and friend attitude of all the staff. I will surely recommend this trip to others. I would take it again, but next time I would take the evening one, just to be able to see the skyline at night.